What we do

• We collect feedback from Westminster residents about publicly funded health and social care services. Based on the feedback received, we develop reports and recommendations on how these services should or ought to be improved.
• We share data and recommendations with service providers and service commissioners. We monitor if and how the recommended changes are implemented.
• We signpost people to relevant services and provide advice: this includes, but is not limited to, helping residents put forward a complaint about services, signposting to advocacy and local support organisations, and explaining how to navigate changes in services.

How do we collect data?

• Research & reporting: The research projects we undertake aim to identify and examine issues that may be of particular concern to residents; these projects can either be commissioned by a third party (such as the local authority or the ICS), or run independently. In our reporting, we employ a variety of qualitative and quantitative data collection methods, such as questionnaires and surveys, focus groups, and interviews.
• Communication and signposting: Through our social media platforms, online webforms, phoneline, and email inbox, we handle communication and register feedback directly and continuously from residents. 

Besides providing service users with advice and signposting to our partner organisations, we also monitor trends and themes that arise from these interactions, by inputting the information that is given in our data records.

Volunteers

Our volunteers are local residents who help us carry out our work in different ways. Some of them sit on the Advisory Board and set our workplan, while others assist us in our engagements and data collection.

To find out more about this and view our vacancies, visit the Volunteers page.