Have you used the podiatry service recently?

The Central London Community Healthcare NHS Trust (CLCH) and Healthwatch Westminster would like to identify the factors contributing to the non-attendance of CLCH podiatry appointments. This is to enhance access to services, especially for patients at higher risk of non-attendance.

The Inner Northwest (INW) Podiatry services, operating in Hammersmith and Fulham, Kensington and Chelsea and Westminster, have observed higher than average rates of non-attendance, particularly towards the calendar year 2022.
 

1. In the past year, have you experienced any problems with your feet, or used the podiatry service?

Yes, I had a foot/feet problem

Yes, I currently have a foot/feet problem

Yes, I used the service before on behalf of someone else, such as a friend, family member, or someone I care for

No, I have not experienced any foot/feet problems or used the service in the past year

Prefer not to say

2. What was the problem you experienced with your foot/feet, or reason for using the podiatry service ?

3. Did you seek medical assistance before accessing the podiatry service ?

Yes, for myself

Yes, on behalf of someone else, such as a friend, family member, or someone I care for

No

Prefer not to say

4. If applicable, how did you seek medical assistance?

5. If you weren’t an existing patient, were you aware of the services available?

6. Did you receive an appointment reminder?

Yes, for myself

Yes, on behalf of someone else, such as a friend, family member, or someone I care for

No

N/A

Prefer not to say

7. If you missed the appointment, what was the reason for this?

Struggle accessing the service, i.e. reception by phone or email

Location of clinic

Hygiene of environment

Length of time in waiting area prior to be seen

Appointment date and availability

Length of time spent with doctor

Attitude of staff (courtesy, respect, sensitivity, friendliness of staff)

Communication

Clarity of information for self-care and/or future treatments, diagnosis, treatment plan, possible complications

Other, please specify below

If you missed your appointment for a reason not listed above, please specify the reason here:

8a. How satisfied were you with accessing the service?

Very satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

8b. How would you describe your experience accessing the service?

9a. If applicable, how satisfied were you with using the service?

Very satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

9b. If applicable, how would you describe your experience using the service?

Submit

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