Our Signposting & Advice Service
If you feel lost and don’t know where to turn, Healthwatch is here for you. In times of worry or stress, we can provide confidential support and free information to help you understand your options and get the help you need. Whether it's finding an NHS dentist, making a complaint, or finding a good care home for a loved one – you can count on us.
You can reach out to us by phoning us at 0208 106 1480 and leaving a message with your name and reason for calling. Alternatively, you can email us at info@healthwatchwestminster.org.uk. If you wish to receive in-person support, we will be at the Citizens Advice Westminster drop-in session at the Stowe Centre on the last Thursday of every month.
How we can help you
We can provide help for the following queries, issues, and areas:
- Accessing care - we can signpost you to relevant information to enable you to access health and social care services in Westminster. We have listed below some of the ways that we can help you:
- Adult social care - adult social care enables people to stay independent and well by providing practical support to those who need this. Read this article to find out more about how to access adult social care services.
- Mental health support - Your mental health is just as fundamental to your overall wellbeing as your physical health. If you have questions about seeking mental health services, read more here.
- Travelling to NHS services - If you don’t have good access to transport, need to attend regular appointments, or can’t travel because of your medical condition, you could be eligible for NHS-funded support – read more about this here.
- Making a complaint - Unfortunately, things can go wrong sometimes. We can support you in taking the next steps to make a complaint about NHS health and social care services and resolving the problem.
- Registering with your GP - Do you have difficulty accessing your GP? Read this article to find out answers to key questions about your rights when it comes to registering with your GP.
- Referrals and your right to choose - Find out how to make informed choices when you are referred for care and treatment.
What we can't do
While we provide information and guidance, we don’t take on individual cases for ongoing support (such as complaints advocacy). We will happily signpost you to services that do handle cases on an individual basis
We also can’t provide any clinical advice about a person’s health and never offer financial, relationship, legal, or specialist advice.
